COVID-19 Operating Procedures

We are pleased to announce that we will be re-opening Tuesday, May 19, 2020 for all eye care services. Following the recommendation by the Governor of Washington, we have been given clearance to resume care to our patients. Our top priority continues to be the safety of our patients, our team, and our community and as such, we have made the following changes to our operating procedures and protocols as recommended by the CDC, OSHA, American Optometric Association and Optometric Physicians of Washington.

 

  • We will be reducing the number of patient encounters per day and limiting the number of people in our office at any given time to meet social distancing guidelines.

  • All staff, patients and customers are required to wear a face mask covering their nose and mouth while in our clinic. We are not able to provide personal protective equipment (PPE) so please come prepared.

  • Please call us to make an appointment for both eye examinations as well as any optical visits (looking for glasses, adjustments, and repairs).

  • Please do not bring friends or family members with you to your appointment unless they provide a necessary service (eg. language interpreters, physical assistants, or parents of minors). Other visitors may be asked to wait in their cars.

  • We will be providing any necessary paperwork via email to be completed prior to your appointment.

  • Every patient will be asked screening questions to determine possible COVID-19 exposure before they come to the office and will have their temperature taken with a non-contact thermometer upon arrival. Any patient who has indicators of possible COVID-19 infection will be rescheduled.

  • We will be disinfecting equipment, furniture, eye wear, doors, etc. between each patient.

  • We are unlikely to be able to accommodate patients who come early or late due to a carefully controlled schedule.

  • Due to the demand for appointments in our limited schedule and the amount of staff time spent preparing for every appointment, there will be a $50 fee charged for all appointments canceled or rescheduled with less than 24 hours notice. 

  • If you are ill or have possible indicators of COVID-19 infection, please call our office ASAP to reschedule

  • Our office team has a wellness protocol we are adhering to, including daily temperature measurements and screening questions. Our staff is expected to stay home in the presence of any indicators of contagion. 

 

We appreciate your understanding and cooperation during this time. We recognize that the COVID-19 status is fluid and we remain flexible in adding and removing specific components of our safety protocols as we navigate through this pandemic.  We are thankful for the opportunity to return to serving the eye care needs of our community.    

15230 NE 24th Street Suite Q

Redmond, WA 98052

reception@overlakeeyedesigns.com

Tel: 425-562-2015

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